Our payment system is Authorize.net We accept:
For Foreign Purchases, we will accept Paypal Checkout or Wire Transfers (contact us via email for instructions). We do not accept Foreign credit cards. There is a 4 day clear time on Foreign Paypal accounts. All shipments include full insured amount. When using Paypal we ship to the address on the Paypal invoice.
We ship within 1-2 business days, while our goal is to ship on the same day your payment is fully processed (see Payments policy). You will receive your order within 4-7 days of shipping, often sooner. We know you want it soon!
Shipment outside of the United States is via Federal Express. If Fedex does not ship to your country or your country is a restricted trading partner, we will cancel your order. Shipment within the United States is via Federal Express or USPS. There are no extra charges for shipping to APO/FPO/DPO addresses and US Territories. Some addresses are subject to restrictions on item type, weight and size.
International orders are subject to additional shipping fees, please note them at checkout. Cypher Labs ships to a limited number of countries; please check the list of nations available in the shipping section of the shopping cart, which contains the most up to date list.
Please check your SPAM filter or folder to ensure you are receiving tracking emails. For foreign orders we make every effort to speed your order delivery, but please allow up to 3 weeks for delivery.
RETURNS & REFUNDS
You have 30 days to decide if your purchase is right for you. Cypher Labs will refund your purchase price for any items provided the items are not damaged or altered.
Request a return authorization via email. We will provide a return authorization number. Include this number on the outside of your return shipment.
The following items are final sale: custom orders, special orders, items on sale or discounted via a coupon code and used/demo items.
Please note: IEM earphones do not come with a 30 day return option unless they are new and unopened. Custom orders are such that they are unique in nature or one offs. IEMs, because they are inserted into your ear canal, can not be returned for health reasons.
There will be a 15% restocking fee on all returns. If you have questions, please check with us first. Shipping fees are not refunded for returns. Please see our Warranty Page for details on warranty support.
Please allow up to two weeks for processing of returns. Please allow up to two billing cycles for refunds, although we make every attempt to make your transaction happen as quickly as possible.
Return shipments should be sent with a traceable carrier, such as Fedex, DHL, UPS or USPS. Ship returns prepaid as we do not accept COD deliveries. Our address is on the Contact Page of our website.
Cypher Labs has a business presence in the State of Oregon, a state without a sales tax. Purchases on our site are free from sales tax. International orders are subject to import duties and taxes that are the responsibility of the purchaser.
Cypher Labs does not sell, trade nor share your personal information. We do not retain credit card information. Please contact us if you have any questions about our policy.
TRADEMARKS AND COPYRIGHTS
Cypher Labs LLC retains all rights regarding our trademarks, trade names, brand names and trade dress. These marks, names, trade dress and all associated logos or images are registered and/or common law trademarks of Cypher Labs LLC.
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You can shop at www.cypherlabs.com with confidence. We have partnered with Authorize.Net http://www.authorize.net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram http://www.authorize.net/resources/howitworksdiagram/ to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
www.cypherlabs.com is registered with the Authorize.Net Verified Merchant Seal program.